Last Updated: 30 December 2025
Thank you for shopping with fsalrafifmcg. Please read this Return & Refund Policy carefully before making a purchase on https://fsalrafifmcg.com/.
1. No Return & No Refund Policy
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All sales are final.
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fsalrafifmcg does not offer returns, exchanges, or refunds once an order has been successfully delivered.
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This policy applies to all products including detergents, floor cleaners, surf, and other FMCG items.
2. Exceptions (Damaged or Incorrect Products Only)
Returns or replacements are not applicable, however, in rare cases where:
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The product is damaged during delivery, or
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The wrong product is delivered
You must notify us within 48 hours of delivery with clear images or videos for verification.
- No refunds will be issued.
- If approved, we may arrange a replacement at our discretion.
3. Non-Eligible Cases
We do not accept requests for:
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Change of mind
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Product dislike or dissatisfaction
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Minor packaging differences
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Incorrect address provided by the customer
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Delay in delivery due to logistics or external factors
4. Order Cancellation
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Orders can be cancelled only before dispatch.
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Once the order is dispatched, it cannot be cancelled, returned, or refunded.
5. Mode of Replacement (If Applicable)
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Approved replacements will be shipped to the same delivery address.
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No cash, credit, or bank refunds will be provided under any circumstances.
6. Contact Us
For any concerns related to damaged or incorrect products, please contact us within 48 hours:
Address: C21/5A, Okhla Vihar, Jamia Nagar, New Delhi – 110025, India
Email: customercare@fsalrafifmcg.com
Phone: 99006244339560615176
Website: https://fsalrafifmcg.com/