Terms & Conditions

Last Updated: 30 December 2025

Welcome to fsalrafifmcg. These Terms & Conditions govern your use of our website https://fsalrafifmcg.com/ and the purchase of products from us. By accessing or using our website, you agree to be bound by these Terms & Conditions.

1. Definitions

  • “Website” refers to https://fsalrafifmcg.com/

  • “Company,” “we,” “our,” “us” refers to fsalrafifmcg

  • “User,” “you” refers to any person accessing or using the website

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or

  • You are accessing the website under the supervision of a legal guardian

3. Products & Services

  • We offer FMCG products such as detergents, floor cleaners, surf, and related household items.

  • Product images are for representation purposes only. Actual products may vary slightly in appearance or packaging.

  • We reserve the right to modify or discontinue any product without prior notice.

4. Pricing & Payment

  • All prices listed on the website are in Indian Rupees (INR) and inclusive/exclusive of taxes as mentioned.

  • Prices may change without prior notice.

  • Payments are processed securely through authorized third-party payment gateways.

  • fsalrafifmcg is not responsible for payment failures caused by third-party services.

5. Order Acceptance & Cancellation

  • An order is confirmed only after successful payment and order confirmation.

  • We reserve the right to cancel or refuse any order due to product unavailability, pricing errors, or suspected fraud.

  • Cancellation requests must be made as per our Cancellation & Refund Policy.

6. Shipping & Delivery

  • Delivery timelines are estimates and may vary due to logistics, location, or unforeseen circumstances.

  • fsalrafifmcg is not liable for delays caused by courier partners or force majeure events.

7. Returns & Refunds

  • Returns and refunds are governed by our Refund & Return Policy, available on the website.

  • Products must be unused, unopened, and in original packaging to be eligible for return (if applicable).

8. User Responsibilities

You agree not to:

  • Use the website for unlawful or fraudulent purposes

  • Provide false or misleading information

  • Attempt to damage, hack, or disrupt the website or its services

9. Intellectual Property

All content on this website, including logos, images, text, graphics, and designs, is the property of fsalrafifmcg and protected under applicable intellectual property laws. Unauthorized use is strictly prohibited.

10. Limitation of Liability

fsalrafifmcg shall not be liable for:

  • Any indirect, incidental, or consequential damages

  • Loss arising from misuse of products

  • Website downtime, errors, or technical issues beyond our control

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, policies, or practices.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of New Delhi courts.

13. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on the website.

14. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

Address:C21/5A, Okhla Vihar, Jamia Nagar,New Delhi – 110025, India

Email: customercare@fsalrafifmcg.com

Phone: 9900624433,9560615176

Website: https://fsalrafifmcg.com/