Shipping Policy

Last Updated: 30 December 2025

Thank you for shopping with fsalrafifmcg. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased through https://fsalrafifmcg.com/.

1. Shipping Location

  • We currently deliver products only within Delhi (NCT).

  • Orders placed with delivery addresses outside Delhi will not be processed and may be cancelled.

2. Shipping Charges

  • Shipping charges, if applicable, will be clearly displayed at checkout before payment.

  • fsalrafifmcg may offer free delivery within Delhi during promotional periods or on selected products.

3. Order Processing Time

  • Orders are processed within 1–2 business days after successful payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

4. Delivery Timeline

  • Estimated delivery time within Delhi is 1–3 business days.

  • Delivery timelines are estimates and may vary due to traffic, weather, or unforeseen circumstances.

5. Shipment Tracking

  • Once your order is dispatched, delivery updates may be shared via SMS, WhatsApp, or email (if available).

6. Delivery Attempts

  • Our delivery partner will attempt delivery up to two times.

  • If delivery fails due to incorrect address or customer unavailability, the order may be cancelled or returned.

7. Damaged or Incorrect Products

  • If you receive a damaged, defective, or incorrect product, please inform us within 48 hours of delivery.

  • Images or videos may be required for verification.

8. Delayed Deliveries

  • fsalrafifmcg is not liable for delays caused by factors beyond our control, including traffic issues, weather conditions, or local restrictions.

9. Change of Delivery Address

  • Delivery address changes are allowed only before the order is shipped.

  • Once dispatched, address changes may not be possible.

10. Contact Us

For shipping or delivery-related queries, please contact us:

Address: C21/5A, Okhla Vihar, Jamia Nagar, New Delhi – 110025, India

Email: customercare@fsalrafifmcg.com

Phone: 9900624433 9560615176

Website: https://fsalrafifmcg.com/